App Performance
- "Your Wi-Fi connection is poor" message
The STARZ app has two settings for the type of network connection it uses to stream content Cellular or WiFi WiFi only default setting Each of thos...
- Missing episodes in the STARZ app
Missing episodes seasons or movies can be tied to one of four factors They have not been released yet they are no longer available something is preventi...
- How to close the STARZ app on an Android device
If on an Android device if the STARZ app freezes or does not respond as it should you might need to complete a force close to reaccess the app For...
- I have sound but cannot see the video playing
If your STARZ plays with sound but no video then the following should resolve your issue On a mobile device Close the STARZ app completely and rela...
- How fast does my internet need to be to watch STARZ?
The STARZ app has a minimum requirement of 2 Mbps of download speed to stream some buffering might occur although we recommend 6 Mbps download speed for a...
- I see the video, but there's no sound
In this case silence is not golden Here are a few things you can try Make sure the audio works by playing something else using another website or applic...
- Playback error on a device connected to your TV
If you receive a playback error when using STARZ through a device connected to your TVs such as an Apple TV Roku Xbox Fire TV Fire TV Stick or Chromeca...
- Clearing cache on your browser
Many problems that arise when watching STARZ on wwwSTARZcom can be resolved by clearing the browser cache Here are the steps to clear out your cache...
- How do I fix a playback error?
This is a general error message when trying to play STARZ content There could be several reasons for receiving this error However we recommend trying thes...
- Log Out of All Devices
There will be times when you need to log out your STARZ account from all of the devices that are logged into your account First make sure that you are l...
- Device Management
Device Management STARZ limits the number of devices on an account If you exceed the number of devices you will be prompted to remove devices from your...