This is a general error message when trying to play STARZ content. There could be several reasons for receiving this error. However, we recommend trying these steps:
- Clear the STARZ app
- Log out of the STARZ app
- Clear the device cache
- Reboot the device
- Log back into the STARZ app
- Check your system
- Verify that there are no updates for the STARZ app
- Verify that there are no updates for the device's OS
- Verify the network meets our requirements for download speed
- Common problems
- We do not support VPN or proxied network
- Services can only be accessed in the US
- Attempt to use a different network
- Turn off Wi-Fi and attempt playback on cell service
- Try a different Wi-Fi network
If that does not resolve this error, please get in touch with our Customer Care team by clicking on the link below and provide us with the following information:
- Please include some specific titles that are having this issue
- The make and model of the device being used