Troubleshooting help for devices and app performance.

App Performance

Apple Products / iTunes

Authentication

Chromecast

Computer / Desktop / Laptop

Google / Android

Roku

Smart TV

Streaming Support

You can cast STARZ from the STARZ app on your mobile device and the STARZ website.To cast content from the STARZ app on a mobile device or from a browser:<ul><li>First, launch the STARZ application on your mobile device or go to www.starz.com and sign in to STARZ. Please note that you cannot start the cast from the Google Cast app.</li><li>You will see the cast&nbsp;button&nbsp;<img src="https://lh3.googleusercontent.com/ygEir8Cl9znQrUNLrpNmpI9p580TuRsb48wZLe9u0dcFEbcQ_DD48nfmeW_BFMC5vp8=w18" alt="Inactive cast extension " class="fr-fic fr-dii">&nbsp;appear on the screen, which you can tap before you start watching content, or you can select the STARZ title of your choice and press play, and there will be a cast button.</li><li>After tapping the cast button, you will see a list of available Chromecast devices on your screen currently playing the STARZ content. Tap the device you want to cast to, and it should play the STARZ content on your connected TV.</li><li>To stop casting, tap the Cast button in the top right corner and then tap Disconnect:</li></ul>

How do I cast with Chromecast?

If you are casting from a mobile device to a TV, you can stop casting by tapping the video screen on your mobile device and then tapping the casting icon (in red):<img src="https://stzsupport-dev.starz.com/media/37b687ed4f69914cb29b467b01425948.png" alt="mceclip0.png" class="fr-fic fr-dii">Now select Stop Casting

How do I stop casting with Chromecast?

The following is intended to help resolve problems playing STARZ content with Chromecast.Things to check<ul><li>Cast from the STARZ app. Do not use mirroring or the Google Cast app.</li><li>Check that the starting device is on the same Wi-Fi network as the Chromecast device.</li><li>Verify the Google Cast Enabled app is the latest version.</li><li>Verify Google Play Service is the latest version.</li><li>Check for conflicting apps, like task killers, firewalls, antivirus, sleep, power savers, or parental controls.</li><li>Ensure the Chromecast device name does not match the names of other devices on the network.</li></ul>&nbsp;Troubleshooting<ul><li>Try plugging the Chromecast into a different HDMI port to see if the issue continues.</li><li>Reboot your wireless router, starting device, and Chromecast</li><li>Try other titles (if the issue is isolated to a specific title, please let us know).</li></ul>If you have tried everything suggested above, please get in touch with our Customer Care team by clicking on the Contact Us button.