You may encounter a "Playback error" as you try to watch STARZ on a computer or laptop. We recommend trying the following things:
- Ensure you are based in the US and not using a proxy or VPN
- Run an internet speed test on https://www.speedtest.net as your download speed needs to be at least 2 Mbps (6 Mbps is recommended)
- Test multiple titles on STARZ in case the error only happens with one particular title
- Turn off any anti-virus or firewall software (that is not the default Windows service) and test STARZ again
If you continue to get the error, then we recommend clearing your browser cache:
- Log out of the STARZ website
- Clear the browser cache
- If you are using the Safari browser, clear out the history as well
- Log back into the website
- Attempt to play a title
- If that fails, try a different browser
- If an alternative browser works, then you have isolated the problem to the browser
- If a different browser does not work, try a different device. For example, another phone, tablet, or computer can help isolate the problem from the original device
- If a different device works, you have isolated the problem to the initial device you used
If you isolate the error to a specific title, need help with a particular device, or otherwise continue to get the error, please get in touch with our Customer Care team by clicking on the Contact Us button.