Troubleshooting help for devices and app performance.

App Performance

Apple Products / iTunes

Authentication

Chromecast

Computer / Desktop / Laptop

Google / Android

Roku

Smart TV

Streaming Support

When connected to a cellular hotspot, you may encounter performance issues when watching on TV-connected devices such as Roku, Xbox, Apple TV, Chromecast, Android TVs, or Smart TVs.Hotspots are not generally designed to provide consistent HD levels of bandwidth. Because of varying cell signal strength, poor Wi-Fi output, bandwidth dips, potential data plan limits, and throttling, these devices are problematic and not supported.&nbsp;STARZ recommends connecting TV devices to a broadband internet connection that can provide a steady 6 MBPs If you only have access to a cellular hotspot connection, we recommend that you use the STARZ mobile app on a mobile device or tablet.

I am having problems when connecting a TV to a cellular hotspot?